FREQUENTLY ASKED QUESTIONS

Do I need any flying knowledge or experience to use the simulator?

No, as we have a range of flight adventures that cater for people with no prior experience and all fully-assisted and guided by one of our friendly instructors.

Will I get to fly the simulator?

Yes, as much as you can handle. Your instructor will assist you wherever possible.

Will I understand the briefing and is the simulator difficult to fly?

Briefings are structured to be informative and easy to understand. Your instructor will assist you in all aspects of flying the simulator.

Does the simulator move?

At Flight City we have 2 simulators, the 58-B is a fully moving 6 degree of freedom simulator on which CASA approved testing is carried out and we also have the B-777 simulator modelled on the Boeing™* 777 which is a fixed base simulator where our JOT* and SAT* is done for future airline pilots. This simulator is ‘fixed-base’ and features a fully immersive 225 degree wrap around screen which is a truly unique experience that tests the senses and will have you believing your right in the cockpit.

(* jet orientation and simulator assessment training)

Can I book a flight longer than 1 hour?

Yes, you can book a flight in either simulator from 30 minutes onwards

We also offer discounts for multi sessions of 5 hrs or more.

What forms of payment do you take?

Payment can be made online through our payment gateway or direct by cash, eftpos or credit cards such as visa or mastercard. We also accept paypal. We are unable to accept cheques or diners card.

What do I need to wear?

Access to the flight simulator requires covered shoes (no sandals or thongs) and suitable attire, for women we suggest that long pants might be more suitable than dresses due to the nature / design of the sim.

Can I drop in and have a look?

By all means – we have a reception and first class lounge area and you’re welcome to have a look around, take a seat and watch the video display. We sometimes put a feed from the cockpit on display. If the simulator is not in use you can have a peek through the cockpit door, however only paying customers get to go through the door.

Am I able to book the Flight Simulator for someone else?

Yes, either buy a voucher online or direct through us. Please call us on 941-777-03 with any specific requirements you might have. You will be required to give their name and contact details etc.

How old do I have to be to use the Simulator?

We are a professional simulator centre and to meet safety requirements no one younger than 14* years old is allowed in the simulator centre due to occupational health and safety standards. Please note we are not a child care facility and as such can not look after your children whilst you are in the sim. (* must be accompanied by guardian, parent, instructor)

Can I bring more than one additional trainee/guest into the training complex?

Yes you can bring up to 2 guests* with you as there is a First Class Lounge and reception area for their use. Complimentary tea, coffee and juice is served and they can watch you fly on the 42 inch high definition LCD screen all the while seated in luxury leather recliners. Please note, only flight simulator participants (pilots and instructors) will be permitted to enter the simulator itself.

(*14 years or older)

What identification must I produce on arrival?

In the interests of security all participants will be required to provide a current photo I.D. such as a passport, drivers licence or your valid pilots license.

Can I bring a camera or video camera?

Photography is permitted at the discretion of your pilot. The use of mobile phones, video cameras or similar recording equipment as well as tripods, lighting etc. is not permitted as we have the facilities to record all flights if need be.

Is it easy to get to and is there free parking?

Yes very easy to get to from either north or south of the river and you can find more info on our map on the location page of the web site. As for parking there are over 100 free parking bays for your use around the sim centre with no parking fines to be had.

Can I use my mobile phone in the Flight Simulator?

No, you will be required to turn off your mobile phone once you enter the facility due to sensitive equipment aboard and around the flight simulator. This includes the use of camera phones.

Can I get a refund from a voucher?

Vouchers are refundable within 30 days of purchase; any refund is subject to a $75 administration fee.

After 30 days no refund will be given for a voucher or any booking made with a voucher.

Can I reschedule or cancel a booking?

Yes, rescheduling or cancelling a booking is subject to a $50 charge.

Cancellations within 72 hours or “No Shows” are not refundable.

If you need to reschedule or cancel a booking, you should contact us on 941-777-03 or e-mail info@flightcity.com.au for rescheduled bookings a voucher valid for 3 months will be issued, which will enable you to book a new time and date

Can I enter the simulator time into my pilots log book?

Yes* if the time was flown and recorded as required by CASA regulations. You can also use the sim time for ‘flight practice’ this time cannot be recorded

* must be part of your training regime associated with your specific licence requirements.

Do you offer pilot training or pre-interview preparation for airline selection?

Yes*, professional pilot training for individuals and pre-interview preparation for airline selection is available; please call us for your personal requirements.

*Call us for an up to date schedule of available courses.

Simulators

What type of aircraft(s) do the flight simulators represent?

The B-777 simulator is a faithful replica and modelled on the Boeing™* 777 airliner which is currently in service with many airlines around the world. Everything that you see in this flight simulator is what you see in the cockpit of the real aircraft.

The 58-B is a synthetic trainer and with its state of the art LCD displays can reproduce several cockpits from the Cessna 172 to the Cessna business jet the Citation II, a twin engine Seminole or the Pilatus PC-12 etc or even the 737-800 NG by Boeing, as it features digital displays we can configure it to your requirements at short notice.

Does it have certification for training?

Yes. This simulator conforms to CASA, JAR and FAA Flight Training Device standards. Pilots will be able to use this simulator to assist with the issue, renewal and recency requirements for Instrument Flying and other procedures.

This simulator is also useful for candidates preparing for an Airline Interview and Check Ride and as part of type trainings, jet transition and multi crew co-ordination course. Please contact Flight City Simulator Centre Australia on 941-777-03 for information on certified training.

* While the 777 Experience simulator closely resembles a Boeing 777 aircraft it is not, and should not be referred to as one. The Boeing Aircraft Company of Seattle owns the trade marks “Boeing”and “777″. This simulator is not endorsed by Boeing.